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Fraudulent E-mail Examples

The following are examples of e-mail that customers have reported receiving. Please remember these are not legitimate messages and should not be responded to.

Reminder: Chase will never ask for your PIN or password over the telephone, by text message or by e-mail.


New Phishing E-mail Example #1

picture of a fraudulent e-mail


New Phishing E-mail Example #2

picture of a fraudulent e-mail


New Phishing E-mail Example #3

picture of a fraudulent e-mail


New Phishing E-mail Example #4

picture of a fraudulent e-mail


New Text Message Example #5

Urgent please call (telephone number) immediately regarding a restriction on your account.


New Phishing E-mail Example #6

picture of a fraudulent e-mail


Phishing E-mail Example #7

Subject Customer Survey - Get $50 Reward

The Chase Online department kindly asks you to take part in our quick and easy 5 question survey. In return we will credit $50.00 to your account - Just for your time!.


Phishing E-mail Example #8

From: Chase Online
Sent: Friday, November 28, 2008 10:14 AM
Subject: WaMu & Chase. Safe & Secure - Message id XLKLTRZBGW

WaMu customers: we're proud to welcome you to one of the nation's largest banks; as of September 25, 2008, all WaMu customer deposits are now deposits of JPMorgan Chase, one of the most stable banks in America.
What will change;
Some aspects of the ONLINE SERVICES: Chase Online and WaMu Online
DEADLINE: December, 30, 2008
What you need to do:
Update your information by visiting Chase Online or WaMu Online. Log on to your account and you will be re-directed to the client information update screen.

If you have not signed up for online access, you can enroll easily by clicking "Enroll" at the bottom of the Login page.

Please do not reply to this message. For questions, please call Customer Service. We are available 24 hours a day, 7 days a week.

Sincerely,
Carter Franke
Chief Marketing Officer
Member Services

This site is directed at persons in the United States only. Persons outside the United States may visit International Banking.

Links to third party sites are provided for your convenience by JPMorgan Chase. JPMorgan Chase neither endorses nor guarantees any offerings of the third party providers, nor does JPMorgan Chase make any representation or warranty of any kind about the content, use of or inability to use, the third party sites.

©2008 JPMorgan Chase & Co


Phishing E-mail Example #9

From: survey@survey.chase.com
To: Recipient
Sent: 11/21/2008 8:17:54 A.M. Eastern Standard Time
Subject: Customer Satisfaction Survey

Dear Chase client,

Due to the rumors of financial crisis, Chase has decided to make a nationwide survey.
The information collected will be used to improve our services and your banking experience with us. For the completion of this survey, we will credit your account with $100.

To take part, please click here.

Note - The information we gather from this survey will not be handed down to any third party.

© 2008 JPMorgan Chase & Co.


Phishing E-mail Example #10

From: JPMorgan Support [mailto:noreply@jpmorgan.com]
Sent: Mon, December 8, 2008
To: Recipient
Subject: instructions for J.P.Morgan clients Mon Dec 8, 2008

Note: This is a service message regarding the J.P.Morgan Customer Form.

Dear Client:

As part of the new security measures, all JPMorgan Access clients are required to complete J.P.Morgan Customer Form. Please complete the form as soon as possible.

To access the form please click on the following link:

http://access.jpmorgan.com/appmanager/jpmalogonportal/jpmaform?userid
=9914892076357478274037477797647969364518110388406154400
618436251204423993

Please do not reply to this message.

Thank you.

ABOUT THIS MESSAGE:

This service message was delivered to you as a JPMorgan ACCESS client to provide you with account updates. JPMorgan values your privacy and your preferences.

Replies to this message will not be read or responded to.

Your personal information is protected by state-of-the-art technology.


Vishing E-mail Example #11

From: Chase Online
Sent: Thursday, November 20, 2008 5:36 PM
To: Recipient
Subject: Your CHASE by PHONE Identification Code

Note: This is a service message regarding the CHASE by PHONE Identification Code.

Dear Chase Online (SM):

Here is the CHASE by PHONE Identification Code you will need to help us recognize your phone number.

Your CHASE by PHONE Identification Code is: 03912409

Please follow the instructions below if you are unsure about how to activate this service.

Please follow these steps to activate this service:

1. Call CHASE at 1-800-706-1378.
2. Enter your Card Number and PIN and press the "#" sign.
3. Wait for your CHASE by PHONE Identification Code to be processed.
4. You're done."

Thank you for being a valued customer.

Sincerely,

Online Banking Team


Phishing E-mail Example #12

From: Chase [mailto:info@chase.com]
Sent: Thursday, November 20, 2008 4:22 AM
To: undisclosed-recipients
Subject: You have (1) New Message

Dear JPMorgan Chase Customer,

Due to recent fraudulent activities on some of JPMorgan Chase online accounts we are launching a new security system to make JPMorgan Chase online accounts more secure and safe. Before we can activate it we will be checking all JPMorgan Chase online accounts to confirm the authenticity of the holder.

We will require a confirmation that your account has not been stolen or hacked. Your account has not been suspended or frozen.

To confirm your account status please Login

-complete the required information to authenticate and reset your account

-make sure your account balance has not been changed

-make sure your details have not been changed

-review recent transactions in your account history for any unauthorized transfer

If you find any type of suspicious activities please contact us immediately. Please include in your message your account number, your account name and the unauthorized transfer date & time.

Please do not reply to this message. For any inquiries, contact Customer Service.

JPMorgan Chase Copyright 2008


Phishing E-mail Example #13

To: Recipient

Subject: Add 50$ to your account in 2 minutes!

Dear Customer,

You are invited to take part in our nation-wide 5 question survey. Your time is very important to us so $50 will be credited to your account upon the completion of this survey.

Please note that no sensitive information will be required, collected or stored. The information will be used to further improve our services.

To take part please click here.

© 2008 JPMorgan Chase & Co.


Phishing E-mail Example #14

From: Chase Online [mailto:onlinesm.update@chaseonline.com]
To: Recipient
Subject: Chase OnlineSm Message

Chase Bank Online Update

Dear Customer,

For more flexible and secured online banking, we have reviewed our online banking agreement and security. This is to enable us activate new security features to our new and old online banking customers due to Wahington Mutual - Chase merge.

We earnestly ask you to confirm your identity as this will help us in serving you better.

To Get Started, visit the online banking homepage :



http://www.chase.com

© 2008 JPMorgan Chase & Co.


Phishing E-mail Example #15

picture of a fraudulent e-mail


Phishing E-mail Example #16

The phishing e-mail shown below asks you to click a link to see a guide that shows you how to protect their account. Customers have reported seeing this message with different subject names, including:

Mail Alert! Chase Bank XP Upgrade Install problem
Buy, Upgrade, Install – Chase Bank customer service
Mail Alert! The Chase Bank Upgrade Advisor will help you
Chase Bank – Free Download for Upgrade
Chase Bank Security Alert
Chase Bank Support Team


picture of a fraudulent e-mail


Phishing E-mail Example #17

picture of a fraudulent e-mail

Phishing E-mail Example #18



From: JPMorgan Chase Bank [mailto:cservic.id9999436147-49191cb@fchase.com]
Sent: Sunday, May 11, 2008 11:10 AM
To: Recipient Name

Subject: Chase Bank Customer Service: Online Banking Account Confirmation!

Dear Chase bank customer,

As part of our security measures, all Chase bank fail are required to complete a Chase Online Form.
We requested information from you for the following reason: your banking records are not updated.

You should complete Chase Online Form on a regular basis.
To access the form please click on the following link:

Chase Online Form

We thank you for your prompt attention to this matter. Please understand that this is a
security measure intended to help protect you and your account. We apologize for any
inconvenience.

Sincerely,
Chase Online Accounts Department.
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This is a link to a third-party site as described in our Weblinking Practices. Note that the third party's privacy policy and security practices may differ from Chase's standards. Chase assumes no responsibility for nor does it control, endorse or guarantee any aspect of your use of the linked site.

This site is directed at persons in the United States only. Persons outside the United States may visit International Banking. Product and services described, as well as associated fees, charges, interest rate, and balance requirements may differ among geographic locations. Not all products and services are offered at all locations.