just wanted to take the time to tell you about a "new", or should I say
revamped, scam that is currently going around. So far we have had 3
customers reporting this to us.
you have experienced something similar to this scam, I would suggest
you contact your bank, paypal or credit card company and get the
charges reversed, I would also advise that you contact the police and
lodge a complaint.
There have been two variants of this scam that we have come across.
get a call, and when answer there is a ringing tone, (they are using a
'call back' system which could be charging you for the call)
The phone will be answered and the call scripts they use normally follows the following formats:
“Hello Mr Blogs, this is your Windows XP service provider - we have had a report from your computer that it is infected”.
“Hello Mr Blogs, this is your Windows XP service provider - we have had a report from your computer that it is running slow”.
Mr Blogs, this is your Windows XP service provider - we have had a
report from your computer that it is about to crash and loss all your
These are the few that we have heard about but there are many other variants.
will then ask you to type in some commands that will bring up various
files on your machine, they will then claim your machine is infected.
The commands they ask you to enter are:
Go to the start>run menu and type in “prefetch virus” in the run prompt
This folder is used to help decrease loading times of programs on your
computer, cleaning out this folder can affect the performance on your
machine, and there will always be files in this folder.
Go to the start>run menu and type in “temp” in the run prompt
This is where temporary files are placed on your machine when
installing or running programs, a large number of these files in this
directory does not mean your machine is infected.
they have told (or convinced) you how infected your machine is they
will then ask you to login to a specific website (normally www.logmein123.com) so
that they can remotely connect to your machine and take control of it
and fix your problem, they will also tell cost you a one time fee of
£12(they use a low amount so that you think you are getting a great
deal and that you will be less likely to try and claim it back). All
the time they will be re-assuring you that they are your “Windows XP
service provider” and that they were told by your machine that it has a
problem. They will also tell you that they are based somewhere in the
UK, normally Bradford.
they have access to your machine they can and do cause damage to your
machine. Various reports of this scam on the internet have people
loosing important files and having their machine infected with a virus
from the tools they supposedly use to remove viruses.
they have used a call back system they can claim that you phoned them
for this support, and they use this as an excuse to get a bit pushy on
the phone with you. Remember if they can not convince you to pay them
for the supposed fix, they are still making money off your phone call.
variant works the same way except that they claim that your copy of
windows is illegal and that you should pay them £60 or they will report
you to the police.
guys can be very convincing on the phone and if you do not know
anything about computers, they can sound like the real deal. I would
suggest that if you are concerned that your machine is infected, or you
have had this scam happen to you, that you take it into your local
computer shop and have them look at it. Or if you do choose to use an
on-line support server that you are able to confirm the company
physical address and contact details.
Please note that www.logmein123.com
is a legitimate site that host a tool to allow users to connect and
share workspace as well as get technical support. It is just being used
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