Ep. 196 - SE Etc. Series - The Role Of Empathy In Social Engineering with Patrick and Chris

Welcome to the Social-Engineer Podcast: The SE Etc. Series. This series will be hosted by Chris Hadnagy, CEO of Social-Engineer LLC, and The Innocent Lives Foundation, as well as Social-Engineer.Org and The Institute for Social Engineering. Chris will be joined by his co-host Patrick Laverty as they discuss topics pertaining to the world of Social Engineering. [Jan 30, 2023]

00:00 – Intro

00:28 – Patrick Laverty Intro

00:58 – Intro Links

• Social-Engineer.com– http://www.social-engineer.com/
• Managed Voice Phishing– https://www.social-engineer.com/services/vishing-service/
• Managed Email Phishing– https://www.social-engineer.com/services/se-phishing-service/
• Adversarial Simulations– https://www.social-engineer.com/services/social-engineering-penetration-test/
• Social-Engineer channel on SLACK– https://social-engineering-hq.slack.com/ssb
• CLUTCH– http://www.pro-rock.com/
• org– http://www.innocentlivesfoundation.org/

05:38 – “You never know”

06:51 – Todays Topic: The Role of Empathy in SE

07:02 – Empathy: A Definition

11:09 – 3 Kinds of Empathy

11:23 – Cognitive Empathy

12:21 – Emotional Empathy

13:00 – Empathic Concern

15:52 – The Role of Emotional Distance

16:57 – Learning Empathy

17:49 – What the Studies Show

19:56 – Keeping an Open Mind

21:35 – Letting Your Life Experiences Teach You

23:52 – The Social Media Bubble

25:55 – Expand And Listen

30:13 – Applying Empathy to Social Engineering

31:25 – Being Adversarial

32:45 – Don’t Be the Bad Guy

38:33 – The Importance of “Why”

42:51 – Using Empathy to Make the Best Choice

48:07 – Using Empathy to Make the Hard Choice

49:55 – Practice Makes (Not Quite) Perfect

51:17 – Coming Up Next Month

52:08 – Wrap Up & Outro

• social-engineer.com
• innocentlivesfoundation.org

Find us online

• Chris Hadnagy
  • Twitter: @humanhacker
  • LinkedIn: com/in/christopherhadnagy
• Patrick Laverty
  • Twitter: @plaverty9
  • LinkedIn: com/in/plaverty9